Travel updates

Our Contact Centres are experiencing a large volume of interactions due to heavy rains in Dubai and you may experience long wait times before we can answer you.

• If your query is not related to travel within the next 48 hours, please contact us later.
• You can make a new booking on emirates.com or change an existing booking by contacting your booking agent. 
• If you want to find out about your flight operations, please check flight status on the website for the latest flight status.
• To receive flight updates and notifications, please ensure you’ve provided us with your latest contact details.  You can update these here  Manage Your Booking.

Customers departing Dubai can now check in for their flights. 

Please make your way to the airport only if you have a confirmed flight booking, as the airport remains congested.

If you are travelling from Dubai to the USA, you must still check in at the airport. All other customers are encouraged to check in online.

You can also check in remotely at Emirates City Check-in and Travel Store ICD Brookfield Place in DIFC and City Check-in Ajman.

Customers impacted by flight cancellations should contact their booking agent or Emirates Office for rebooking.

There may still be delays to arriving and departing flights. Please check the latest flight schedules on emirates.com.

We’re experience huge volumes of calls at the moment and we apologise if you can’t get through right away. We’re doing everything we can to help you with your travel plans. Here are some more ways you can get in touch with us.

Emirates extends our sincerest apologies to impacted customers who have experienced delays and disruption to their travel plans caused by bad weather and road conditions. We appreciate how difficult it is for everyone affected.

While some customers have been able to return home or reach their destination, we are aware that many are still waiting to get on flights. Our teams are working hard to restore our scheduled operations as soon as possible.

Emirates has suspended all flights to and from Tel Aviv.

We are closely monitoring the situation in Israel and are in close contact with the relevant authorities.

Customers with onward connections to Tel Aviv on Emirates flights will not be accepted for travel at their point of origin until further notice. 

Customers affected by the suspension should contact their booking agents for alternatives, refunds, cancellations or for rebooking their flight itineraries.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

Customers are reminded that they may not carry or check in more than 15 personal electronic devices (PED).

Personal electronic items should be packaged separately, and not taped or attached to another electrical item. For safety reasons, the authorities may confiscate items which are badly packaged or if the number of items carried exceed limit of 15 PEDs per passenger.

Please refer to our policies relating to the carriage of PEDs, batteries and other goods that may be restricted due to safety or regulatory requirements here.