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Update

Alternate ways to get help if you experience long call wait times

Last updated: April 20, 2024, 13:45 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of interactions due to heavy rains in Dubai and you may experience long wait times before we can answer you.

  • If your query is not related to travel within the next 48 hours, please contact us later.
  • You can make a new booking on emirates.com or change an existing booking by contacting your booking agent.
  • If you want to find out about your flight operations, please check flight status on the website for the latest flight status.
  • To receive flight updates and notifications, please ensure you've provided us with your latest contact details. You can update these here Manage Your Booking.
Update

Suspension of flights to/from Tel Aviv

Last updated: November 19, 2023, 14:25 Dubai (GMT+4)

Emirates has suspended all flights to and from Tel Aviv.

We are closely monitoring the situation in Israel and are in close contact with the relevant authorities.

Customers with onward connections to Tel Aviv on Emirates flights will not be accepted for travel at their point of origin until further notice. 

Customers affected by the suspension should contact their booking agents for alternatives, refunds, cancellations or for rebooking their flight itineraries.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

Update

US restrictions for passengers travelling through or from Guinea and Democratic Republic of Congo

Last updated: March 7, 2021, 18:29 Dubai (GMT+4)

In line with the latest US entry requirements, travelers who have been in the Democratic Republic of Congo or Guinea within the last 21 days will be permitted entry into the USA only through New York (JFK), Newark (EWR), Chicago (ORD), Los Angeles (LAX) and Washington (IAD).

There are additional requirements for entry into the US during the COVID period. Please refer to our travel requirements page by destinations for more information.

 

Flight suspension

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Security alert

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Operational changes

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